Cookie Information

Cookie Policy

We use a variety of technologies such as cookies, web beacons, clear GIF, pixels, internet tags, and browser/web logs to gather information when you visit or interact with our websites,mobile apps, and email communications. We use this information for a variety of purposes, such as to make our websites work properly, to make a user’s experience more efficient, to understand how visitors interact with our websites, and to for advertising purposes.

Cookies

Cookies are small text files that are placed on your computer or mobile device by websites you visit. Cookies are either “persistent cookies” or “session cookies.” Persistent cookies allow websites to remember your information and settings when you return to the website or interact with our services repeatedly. Persistent cookies stay on your browser until you delete them or they expire. Session cookies only last for as long as your session and are erased when you close your browser.

The following information explains the cookies we use and why:

· Essential and Functional. Some technology is needed for the operation of our website. This includes cookies that enable basic functions such as page navigation and access to secure areas of the website. Because our website cannot function properly without this technology, it is always active. Note that while you can set your browser to block this type of technology, doing so may cause some parts of our websites to not work.

Name

Purpose

Duration

preservedReferer_V6

This is used to track and validate affiliate referrers.

Session

ADRUM

This is used to monitor page load speeds and bad sessions for purposes of troubleshooting.

Session

OptanonAlertBoxClosed

This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

365 Days

OptanonConsent

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

365 Days

NSC_mc_wtsw_efgbvmu_xfctsw_80_S

This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience.

Session

NSC_mc_wtsw_efgbvmu_xfctsw_81_S

This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience.

Session

NSC_qt_hspvq_efgbvmu_xfctsw_S

This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience.

Session

BVImplmain_site

BVImplmain_site

Session

Bv_metrics

Session

eld

This domain is owned by Oracle as part of its RightNow CX suite. The main business activity is: CRM software.

7 Days

Cp_session

Session

BVImplmain_site

BVImplmain_site

Session

__cfduid

This is used to provide uptime analysis and response times for the site.

30 days

chumewe_user

This is used to give a user a unique identifier.

5 Years

ADRUM_BT*

This is used to track errors for purposes of troubleshooting.

Variable (has been 9999 or 1 day)

ElysiumBasketburtsbees_V6

This is used to access what the user has already put in their basket in that session or a previous visit.

1 month

co_redirect

This is used to redirect users in the event of an error.

1 year

nc_clr

The locale for Checkout.

Session

nc_s

The Checkout Session ID.

Session

wtid

This is used for Fraud checking.

3 years

RELOAD_BASKET

This is used in connection with checkout to clear the user’s basket after a successful order.

1 year

DECACHE_CUSTOMER

This is used in connection with checkout to remove the user from cache.

1 year

CheckoutHandoverToken_V1

This is used for security purposes to verify the checkout handover token.

Session

cookieNoticeShown

This is used to remember that you have seen our cookie notice

1 year

Burtsbees_chosenSubsite_V6

This is used to keep the user on a subsite once they have selected it

Session

Burtsbees_currency_V6

This is used to remember what currency the user has chosen

1 year

Burtsbees_shippingCountry_V6

This is used to remember the user’s shipping country preference.

1 year

locale_V6

This is used toremember what language the user is viewing the website in

1 year

_dc_gtm_UA-121623538-1

This is associated with sites using Google Tag Manager to load other scripts and code into a page.

1 minute

JSESSIONID

This is used for the purposes of session management.

Session

user_id_V6

This is used to recognize the user and keep them logged in during server restarts.

1 hour on desktop unless overwritten by site config SesionTimeoutInSeconds; 30 days on mobile

NSC_*

This is used to ensure the user’s interaction with the website is uninterrupted when a website is hosted on multiple servers.

Session

emailreEngagementCookie

This is used to prevent the reengagement popup from continuously showing once dismissed.

5 years

csrf_token

This is used to prevent cross site request forgery.

Session

mobile_V6

This is used to help with transitioning between mobile and desktop sessions.

Session

LPSessionID

This is used in connection with the LivePerson real time messaging platform to enable live chat on a website.

Session

LPSID-nnnnnnnn

This is used in connection with the LivePerson real time messaging platform to enable live chat on a website.

Session

LPVID

This is used in connection with the LivePerson real time messaging platform to enable live chat on a website.

2 Years

LPVisitorID

This is used in connection with the LivePerson real time messaging platform to enable live chat on a website.

2 years

RememberMe_{{burtsbees}}_V6

This is used to remember user log-in details on the website.

5 Years

allow-restricted

This is used to determine whether a user can view restricted content.

Session

lpTestCookiennnnnnnn

This is used to check whether the user’s browser supports cookies.

Session

· Performance/Analytics. Analytics technologies are primarily used to improve our products, services, and user experiences, including the operation and layout of our website. Analytics may be conducted by us or one of our service providers. Some tracking is used to collect information about how you use our website, such as which pages you visit, how often you visit, and where you are visiting from. If you do not allow us to use analytics cookies and technologies, we will not be able to easily monitor our performance to improve our services.

Name

Purpose

Duration

affil_V6

This is used to track sales that have come in via an affiliate network link.

30 days

thgUserId

This is used to unify sessions that happen across a single user if they are not logged in.

2 Years

user_transaction_ids

This is used to store a user’s transaction ID after checkout to find and troubleshoot duplicate transactions.

2 Years

_ED0FC_V6

This is used to store information relating to the contents of the user's basket.

1 Year

chumewe_sess

This is used to give a user's session a unique identifier.

4 Years

_ga

This is used to generate statistical data on how a visitor uses the website (e.g., the time that a visit occurred, whether the visitor has been to the website before, and what website referred the visitor to the web page).

2 Years

_gid

This is used to generate statistical data on how a visitor uses the website (e.g., the time that a visit occurred, whether the visitor has been to the website before and what website referred the visitor to the web page).

1 Day

_gat_UA-121623538-1

This is used to limit the amount of data recorded on high traffic volume websites.

1 Minute

_gclxxxx

Google conversion tracking cookie

90 Days

BVBRANDSID

This cookie allows internal Bazaarvoice web analytics to be correlated to the same user browsing session for interactions within a particular client domain.

365 Days

Bv_metrics

This cookie is used for performance diagnostic events for less than 1/1000th of users.

Session

_gat_UA-16252822

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

Session

· Targeting/Advertising Advertising tracking technology, such as behavioral advertising cookies, may be set by us, or by third parties. The technology is used to deliver advertisements that may be relevant to you, to limit the number of times you see an advertisement, to help measure the effectiveness of advertising campaigns, or to understand your behavior after you view an advertisement.

Name

Purpose

Duration

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

90 Days

VISITOR_INFO1_LIVE

This cookie is used as a unique identifier to track viewing of videos

YSC

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

Session

Test_cookie

Test_cookie

Session

IDE

This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange

GPS

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

· Social Media.These cookies are set by a range of social media services that we have added to the site to enable you to link your account or share or engage with our content on or through social networking sites. They also track the effectiveness of our marketing campaigns on social media networks. This information may be linked to targeting/ advertising activities and may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools

Your Choices

You can set your browser to refuse some or all cookies, or to indicate when a cookie is being sent to your computer. However, this may prevent our websites or services from working properly. You can also set your browser to delete cookies every time you finish browsing. For more information about how to manage browser cookies, please follow the instructions provided by your browser.

More Information

For more information about how we use the information you submit on this site, or how to contact us with questions, please read our Privacy Policy.