I love this lotion, love the scent and the way it feels on my skin. I have purchased the large pump bottle in the past without an issue. 2 weeks ago I purchased a bottle using curbside pickup at Kohls. When I got home, the pump didn't work.  I returned it to the store and was given a replacement bottle - and that pump didn't work either.  Tried 2 more bottles and only found 1 working pump. I see pump complaints on many reviews - scent is a personal preference, but the pump issue seems widespread - hope someone is looking into that.  I would hate to lose this product option.

Love this product but the pump is NOT effective.  Since the lotion is so thick the pump mechanism does not allow the lotion to come out. I purchased this because it was 12oz vice the 6oz in the tubes and thought using the pump I would be able control the amount better than with the tube.  Very disappointed it didn’t work.

I really love Burt's Bees products and swear by the lip balms, but when I got this body lotion I was so disappointed. I can't go over the fact that it smells like rotten milk. I put iton hoping that the smell will go away, but it just lingers. I wouldn't recommend it.

Love the lotion but 3 of 3 where the new bottle looks has a pump that doesnt work.....   I pay enough the pump should work

Milk and honey are my favorite scent and I like using Burts Bee products but I was pretty disappointed with the scent of the lotion. It didn't smell pleasant but it felt good to use on my skin. It does a good job at moisturizing and the texture feels quite unique from all the other lotions I've used in the past. So unless you've got some perfume or cologne to cover the smell then this lotion isn't a bad option.

I love Burt’s Bees Naturally Nourishing Milk & Honey Body Lotion! I am impressed with how moisturized and hydrated my skin feels! It has made my skin a lot softer! It absorbed quick and did not leave a greasy feeling! Above and beyond customer satisfaction!

Soaks into my skin without feeling oily and the smell is amazing! Like a warm bowl of oats with honey. I will buy again and again.

I've used the milk and honey lotion for over a decade. This new pump container sucks! So much plastic (hello that's a straw) and so much lotion is left inside unless you use industrial scissors to cut the whole container open. So much water! Why?

I received this as part of mystery box and I can see why it was in mystery box. It smells so bad nobody would buy. It smells like chemicals it reminds me of stuff my step dad used when he cleaned carpets . So good memory of step dad but I don't wish to smell like it.

I have used Burt's Bees since I lived in Maine in 1990.  When the company became incorporated there were product changes I would not have called good.  I stopped buying their products as a result, but received this body lotion as a gift and was excited to try it as I loved their body lotion in the "good ole days."  Unfortunately the lotion smells worse than most household cleaners.  It is unusable as it has the scent of burnt plastic and chemical.  What a shame that a company who formerly had such beautiful products has been ruined by mass production.